a. Can you just explain how you can email a real person at Yahoo to get something sorted about your account? I am really tired with all this padding to try to prevent real contact with people, when surely there should be some system so that people can report things about their system that simply don’t work as described? Your site seems to presume that all that a customer experiences that is adverse is because of their poor understanding or because they haven’t read sufficient of your endless ‘sample questions’
b. Whilst the Yahoo site says “Mark Spam + Not Spam
When I mark a message as Spam, in addition to deleting the message:
Add the sender’s email address to my blocked addresses list
When I mark a message in the Bulk folder as Not Spam:
Move the message to my Inbox”
This isn’t correct in my case – there is no box saying ‘Not Spam’, nor does the sender of (real) Spam’s address go to a blocked addresses list.
Can you sort this, please?
To get in contact with a ‘real person ; Go to your In box page – click on help – click ‘Send Feed back from the drop down list – Click on ‘Technical support’ from the list in blue to the right of screen – You then have a page with phone numbers, postal address and ‘Send us a Message’ under ‘Send us a Message’ click on the appropriate category, then you can e-mail them. I have had replies the twice I tried – after about 2-3 days.