Our customers that are using Yahoo Mail are having all our emails sent to their spam folders. This is wrecking havoc on our business – they do not receive our invoices and other critical emails – most are not aware of spam blocking and never check their spam folder.
We have implemented SPF and DomainKeys yet all the mails have a header “X-YahooFilteredBulk”.
How can we resolve this situation with Yahoo Mail? Surely there is a process for getting us off your list?
We never send bulk emails – the emails always have less than five recipients, usually just one. We DO have images and links in some of our emails and some are sent automatically from a PHP program.
Thanks!
- Brian
Most our customers are “new” (non repeat) and the emails getting spammed are our first contact. Plus most users are completely unaware of yahoo’s agreesive filtering or how to put us on a whitelist. So we’re looking for a way to get off Yahoo’s spam list in the first place.
Your customers need to put your email address in their address book to stop this. Their spam filter doesn’t recognize the address so that’s where it sends it.